Return Policy
Effective Date: 09/10/2026
All purchases made through the Dermatology & Plastic Surgery of Arizona online storefront are final.
We do not accept returns, exchanges, cancellations, or refund requests for:
Medical-grade skincare and retail products
Post-procedure products
Gift cards
Prepaid treatments and services
Treatment packages
Injectable treatments
Promotional or special-event purchases
This policy applies unless a refund or other remedy is required by applicable law.
Damaged or Incorrect Products
Please inspect your order when it is picked up. If you receive an incorrect, damaged, or defective product, contact the office where your order was fulfilled within three business days. Please retain the product, packaging, and purchase receipt while we review the issue.
Eligible products may be replaced based on product availability. Products damaged after pickup or used contrary to their instructions are not eligible for replacement.
Treatment Eligibility
Purchasing a treatment or service does not confirm that you are medically eligible to receive it. All treatments remain subject to consultation, medical history review, provider evaluation, and clinical approval.
Dermatology & Plastic Surgery of Arizona reserves the right to decline or modify a treatment when necessary for patient safety. If a provider determines that a purchased treatment is not medically appropriate, DPSAZ will review the purchase and determine the available resolution in accordance with applicable law and practice policies.
Order Location
Customers are responsible for purchasing through the correct Tucson or Sierra Vista storefront. Product availability and inventory vary by location, and transfers between offices are not guaranteed.
Contact Us
For questions about an order, contact the DPSAZ office selected during checkout:
Phone: (520) 207-3100
Email: sales@dermplasticsaz.com